TERMS & CONDITIONS

1. Definitions

• “We”, “us”, “Starlight” – Starlight Wellness and its facilitators.

• “You”, “guest”, “participant” – any individual booking or attending a retreat or service.

• “Retreat” – any 1-day, 3-day, 5-day, bespoke or residential Starlight Wellness programme.

• “Services” – all classes, treatments, consultations, sessions and associated activities.

   

2. Our Retreat Philosophy & Scope of Service

Starlight Wellness provides complementary wellness and personal growth experiences rooted in:

• Himalayan-inspired meditation and energy wisdom

• Traditional Chinese Medicine-informed movement and natural therapy

• Sound healing and breath-led practices

• Nature-based connection and integration practices

Starlight Wellnessretreats aim to support emotional balance, nervous system regulation, personal insight and wellbeing.

We do not offer:

• Medical diagnosis or treatment

• Psychological or psychiatric therapy

• Crisis intervention or emergency care

• Detox or substance withdrawal support

Retreats are not a replacement for medical, psychological or therapeutic support.

3. Eligibility & Health Requirements

By booking, you confirm that:

• You are 18 years or older, unless a specific programme for younger participants has been arranged.

• You are not in active psychiatric crisis, suicidal crisis, or immediate medical emergency.

• You will disclose any relevant physical or mental health conditions, including:

• Serious heart conditions

• Epilepsy

• Pregnancy

• Recent surgeries

• Severe mental health diagnoses

• You understand that some activities may be unsuitable based on your health and may be adapted or omitted.

• You remain responsible for your own medical care and medications.

Starlight Wellness reserves the right to decline participation or remove a guest from a retreat if safety concerns arise.

4. Booking, Payment & Confirmation

A booking is confirmed only when:

• Payment has been received in full or in line with the instalment plan

• You have submitted all required forms, including the health questionnaire

Your place is not guaranteed until these steps are completed.

5. Cancellation & Refund Policy

5.1 Guest Cancellations

• More than 30 days before the retreat: Full refund minus admin fee

• 7–30 days before: 50% refund or transfer to a future retreat (subject to availability)

• Less than 7 days before: Non-refundable

• No-shows: Non-refundable

• Early departure: No refund for unused portions of the retreat

Exceptions for serious emergencies may be offered at our discretion.

5.2 Starlight Wellness Cancellations

We reserve the right to cancel a retreat due to:

• Minimum group numbers not met

• Illness of facilitator

• Safety concerns or unforeseen circumstances

In such cases, guests will be offered:

• A full refund or

• Transfer to another available date

We are not liable for travel, accommodation or other costs incurred by the guest.

6. Changes to Itinerary

Retreat schedules may be adjusted due to:

• Weather conditions

• Group needs

• Facilitation requirements

Any changes will be made with the intention of preserving guest safety and retreat quality.

7. Conduct & Participation

To maintain a supportive environment, guests agree to:

• Treat facilitators, staff and fellow participants with respect

• Refrain from disruptive, aggressive or inappropriate behaviour

• Avoid alcohol and recreational drugs for the duration of the retreat

• Respect quiet hours and shared spaces

Starlight Wellness reserves the right to remove any participant whose behaviour compromises safety or the experience of others.

8. Accommodation & Facilities

Accommodation is simple, shared and retreat-focused.
You agree to:

• Respect shared spaces and maintain basic cleanliness

• Use facilities responsibly

• Follow safety guidelines for nature areas, equipment and indoor spaces

   

9. Personal Responsibility & Assumption of Risk

By attending a retreat, you acknowledge that:

• You participate voluntarily and at your own risk

• Retreat activities may involve physical movement, breathwork and emotional processes

• You may experience emotional release, physical sensations or temporary discomfort

• You are responsible for listening to your body and communicating your limits

Starlight Wellness and its facilitators are not liable for:

• Injuries resulting from your participation

• Conditions not disclosed in advance

• Emotional outcomes or personal interpretations of retreat experiences

   

10. Confidentiality & Privacy

We respect the confidentiality of all personal information shared during the retreat.

• You agree not to disclose the personal stories of other guests.

• We may take general photos of nature, food or group settings, but we will never photograph or identify guests without explicit permission.

   

11. Mobile Phone Policy

Phones are permitted but we strongly encourage:

• Switching to silent mode

• Avoiding phones in common spaces

• Not using phones during sessions

The less you use your phone, the deeper your retreat benefits will be.

12. Intellectual Property

All materials, teachings, practices and content presented at Starlight Wellness retreats are the intellectual property of Starlight Wellness and its facilitators. You agree not to:

• Copy or recreate practices for commercial use

• Teach or share proprietary methods without permission

• Record sessions or teachings without consent

   

13. Photography, Media & Promotion

Starlight Wellness may take non-identifiable photos for promotional purposes.
Identifiable images of guests will only be used with explicit written permission.

You may decline photography at any time.

14. Travel & Insurance

Guests are responsible for:

• Travel arrangements

• Travel insurance

• Personal health insurance

We strongly recommend travel insurance that covers:

• Cancellations

• Illness

• Weather disruption

• Personal belongings

Starlight Wellness is not responsible for lost or damaged items or travel interruptions.

15. Complaints Process

If you have a concern:

• Speak to a facilitator or staff member as soon as possible

• We will do our best to address it swiftly and respectfully

16. Agreement

By booking a retreat with Starlight Wellness, you acknowledge that:

• You have read and understood these Terms & Conditions

• You accept all associated risks

• You agree to follow facilitator guidance and retreat guidelines

You accept that Starlight Wellness services are complementary and not a substitute for medical or psychological treatment