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Frequently Asked Questions

Practical Guidance for Your Starlight Retreat

This FAQ is designed to answer the most important questions guests have before attending a Starlight retreat. Our intention is to be clear, honest and supportive, so you can arrive feeling informed and at ease.

If your question isn’t listed here, you’re welcome to reach out. 

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The fundamental purpose of a Starlight retreat is to create a safe, natural sanctuary where you can:

  • Deeply unwind from chronic stress and mental overload

     

  • Reconnect with your own inner wisdom and sense of purpose

     

  • Restore balance across mind, body, emotions and energy

     

  • Learn practical tools you can take home to support your everyday wellbeing

     

We aim for guests to leave feeling calmer, clearer, more grounded and more resourced from within, not just temporarily relaxed.

No. Starlight retreats and therapies are complementary, not clinical. We do not:

  • Diagnose medical conditions

     

  • Offer psychiatric treatment or crisis intervention

     

  • Provide emergency medical care

     

  • Promise to cure any condition

     

We support healing and growth, but we are not a substitute for medical, psychological or psychiatric care. Guests remain responsible for their own treatment and are encouraged to seek professional support where needed.

Our retreats are suitable for adults (18+) who:

  • Are experiencing stress, overwhelm or burnout

  • Feel stuck or disconnected from themselves

  • Seek emotional clarity or spiritual reconnection

  • Want to explore natural, East–West approaches to healing in a grounded way

We are not suitable for those currently in:

  • Active psychiatric crisis

  • Immediate medical emergency

  • Situations requiring detox from substances

We may ask for a confidential health and wellbeing form before attendance to ensure safety.

  • Multi-day retreat arrivals: from around 15:00 before Day 1

  • Departures: typically by 16:00 on the final day

  • 1-day retreats: usually 10:00–17:00

Exact timings are confirmed in your pre-retreat information email.

Please bring:

  • Comfortable, warm clothing

  • Indoor socks or slippers

  • Notebook and pen

  • Refillable water bottle

  • Any necessary personal medication

  • Weather-appropriate outdoor clothing

We recommend avoiding:

  • Strong perfumes or fragrances

  • Laptops and heavy work tasks

  • Alcohol or recreational drugs (these are not permitted during the retreat)

Phones are allowed but we strongly encourage minimal use. We suggest:

  • Switching off notifications where possible

  • Avoiding calls, work and social media during your retreat

  • No phone use during sessions or in shared quiet areas

The more you unplug, the more you’ll receive from the experience.

Yes. Guests are always free to:

  • Step out of a session to rest or ground

  • Speak with a practitioner if emotions feel intense

If someone chooses to leave the retreat entirely, we will support a safe exit, though our standard cancellation policy still applies.

Typically:

  • More than 30 days before: full refund minus admin fee

  • 7–30 days before: 50% refund or transfer to a future date

  • Less than 7 days: non-refundable (except for serious emergencies, at our discretion)

Exact terms will be confirmed at booking.

  • Alcohol and recreational drugs: not permitted during the retreat

  • Smoking: outdoors only, in designated areas

  • Pets: not permitted (except service animals where legally required and practically possible)

  • Children: retreats are usually for adults (18+)

Couples may attend together, but may be guided into some sessions separately to support each person’s individual process.

  • Primary language: English

     

  • Some support in Mandarin Chinese may be available depending on the facilitator and group.